5 digital transformation mistakes to steer clear of

Digital transformation in business dominates news cycles lately, from the e-commerce boom to technologies that accelerate growth strategies to innovations in digital banking or even the Digital Covid Certificate.

While the benefits of digitalisation are clear, it is important to make sure you are going about it in the right way. As your company begins to adopt more digital technologies in an effort to improve processes and boost operational efficiency, here are five digital transformation mistakes to avoid:  

🔶 Neglecting certain business operations

We’ve been saying it for years but administrative digitalisation tools are important too! Too often companies focus on big system overhauls or implement large-scale technological changes, but overlook essential tools that will vastly improve the day-to-day functioning of their business.

Take, for example, the pharmaceutical industry: digital transformation strategies in pharmaceutical companies are usually discussed in the context of R&D, manufacturing or production. However, it is important to consider that process inefficiencies can crop up in other areas as well, like the HR department, sales, or in daily operations. 

Implementing tools for the digitalisation of document processes like digital signature and e-invoicing can help companies in the pharmaceutical industry (and all industries!) better manage high volumes of paperwork, and save time and money.

🔶 Relying on different providers 

Companies often need several providers for their administrative processes when embarking on digital business transformation, which means multiple contracts to juggle, several different projects to manage and various API integrations to implement. This is inefficient and time-consuming, more expensive, and riskier from a business standpoint. 

Implementing solutions that allow you to digitally transform various essential business processes through one provider is the smarter way to go.

In this regard, Docuten integrates with company management tools to automate the sending and signing of documents, the electronic issuing and receiving of automated invoices, and also helps your company manage payments. 

🔶 Implementing solutions that don’t allow you to scale 

Digital transformation in business doesn’t have a deadline or an end point. Some companies think that the faster you get the ball rolling, the sooner you’ll get to the finish line, but oftentimes the digitalisation initiatives that fall short are those that don’t reflect a global, long-term vision. 

For example, promoting cross-department collaboration is essential when engaging in digital transformation measures. So what about implementing scalable solutions that are effective across all departments of an organisation? 

Electronic signature is often thought of as only beneficial to HR departments, or e-invoicing as only useful to the finance department. But that isn’t always the case: a tool like Docuten that offers end-to-end administrative digitalisation in business through the same provider delivers effective, versatile solutions that can be used company-wide.

Docuten provides everything you need in one platform so as companies grow and their needs expand, administrative processes can be handled comfortably without the hassle of implementing further infrastructures or going through various providers. 

🔶 Not making sure your employees have the support they need  

As it has become clear that working remotely is not simply a temporary replacement for in-person work, and that our reliance on digital technologies to fulfill job responsibilities is growing, providing employees with the right digital tools makes all the difference. Digitalisation solutions that enable remote working (getting documents and contracts signed remotely or handling invoicing electronically) should be embraced not only to facilitate work-from-home models, but to drive efficiency and growth.

It’s no secret that administrative digitalisation enables workers to eliminate tedious tasks and do their jobs better, allowing for time to dedicate to value-added activities. Aside from increasing employee productivity, automating processes also greatly reduces errors.

When you implement a tool like Docuten, we provide first-class support from onboarding through daily use. Our team is by your side every step of the way, making sure that your employees are supported in all aspects of our services. 

🔶 Security isn’t a primary focus        

Digitalisation of business operations makes administrative processes like document signing and invoicing more secure than paper transactions. That said, as digitalisation becomes more mainstream, so do threats to security. It is important that companies rely on digital business tools that offer comprehensive protection to safeguard data and respect privacy in all operations, especially since “84% of customers are more loyal to companies that have strong security controls.”

At Docuten, we make sure that all your documents, communications and invoices are protected, meeting the strictest security regulations. Docuten has the Information Security Certificate based on the requirements established by the international standard ISO 27001. This provides the highest guarantee of security and accredits the implementation of a management system that protects information within our organisation.

Facing challenges for digital transformation? Need a better digital transformation roadmap? If you’re interested in finding out more about Docuten’s e-invoicing and electronic signature solutions for digital transformation in business, contact us today.