Frequent questions

Docuten has all the types of signatures included in the eIDAS Regulation

Docuten is a Qualified Trust Service Provider (QTSP) in accordance with Regulation (EU) No. 910 / 2014 on electronic identification and trust services for electronic transactions (eIDAS).

A signature with OTP (One-Time Password) is a digital signature done by sending a single-use code (only valid to sign a specific document) with temporary validity to the signatory via SMS or email, depending on what is indicated when the signing process is created.

Signing with a OTP has several advantages, including the fact that it is incredibly easy to use. Continue reading to find out why.

No, although there is the option to do it via app, with Docuten you do not need to download the app to sign with a biometric signature.

You can do it through your internet browser. To use this type of signature, you just need a mobile device, such as a tablet or smartphone.

When using this type of signature, you will need a device such as a tablet or smartphone. The signature is done with your finger or a touch pen on the screen of the device, similar to how you would sign something on paper.

With Docuten’s biometric signature you are able to sign documents from a mobile phone or tablet.

The Docuten mobile application sends the signed document with the biometric information encrypted in the document itself, providing complete legal guarantees. This ensures the inalterability of the document since it can’t be modified after it is signed.

Storing the biometric information of the signature securely within the signed document gives the signature validity.

This type of signature enables the use of digital certificates issued in the name of the signatory and are securely housed in the Docuten certificates store.

You can use a qualified digital certificate hosted by Docuten. This type of digital certificate will have been previously issued by a certification authority (such as the “National Coinage and Stamp Factory – Royal Mint” in Spain, for example) to the signatory, and is linked to his or her ID number.

This type of signature enables the use of digital certificates issued in the name of the signatory and are securely housed in the Docuten certificates store.

You can use a non-qualified digital certificate issued by Docuten in the name of the signatory. This type of certificate will be generated if there is no digital certificate in Docuten associated with the signatory.

For electronically signed documents, Docuten embeds an electronic “Secure Verification Code” (CSV) that allows access to the original document when the document is printed, generating a QR code for easy access from your mobile.

If an electronic document is printed, it must be printed with this code so that it references the original document which was signed digitally.

The printed document will be considered an authentic copy, and may be cross-checked online with the original digitally signed document.

Regulation (EU) No. 910/2014 of the European Parliament and of the Council of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market is established as the  common European reference framework in the EU.

The advanced electronic signature is a type of digital signature included in the eIDAS Regulation

The OTP (One-Time Password) signature is a type of advanced digital signature provided for in the eIDAS Regulation

The qualified electronic signature is one of the signature levels included in the eIDAS Regulation that is performed with a digital certificate of qualified electronic signature, i.e., an electronic document that links the validation data of a signature with a natural or legal person, with a pair of keys, one public and one private.

The digital certificate is a certification or electronic document issued by a Certification Authority (such as the Fábrica Nacional de Moneda y Timbre, FNMT).

The digital certificate is a certification or electronic document issued by a Certification Authority (FNMT). It links a person with a public key, confirms his or her identity and allows him or her to carry out online procedures, including digitally signing his or her documents.

If you have a digital certificate, you have one of the signature typologies included in the eIDAS Regulation, the qualified signature. But when signing documents with third parties, it is interesting to have a comprehensive digital signature solution that allows your company, your employees, customers and suppliers to sign digitally without having a certificate.

The electronic signature applies to the entire document, not just to a specific page/s, so it is not necessary to make it visible on all pages. In fact, there is no legal criterion that establishes that a digital signature must be visible on the signed document for it to be valid.

Docuten’s digital signature meets all the requirements laid out by European Regulation (Nº910 / 2014) on electronic signature (eIDAS) as well as other international standards. Docuten enables clients to sign with:

– Qualified electronic signature (recognised): if carried out with a qualified (recognised) electronic certificate. These electronic certificates can be generated using cryptographic card, software or USB token.
– Advanced electronic signature: is carried out with a mobile device. It is a biometric signature in which biometric parameters are collected and stored securely in the document.

A biometric signature is a solution that allows you to sign documents with a handwritten signature on any mobile device (tablet, smartphone) with full legal validity.

The Docuten mobile application sends the signed document with the biometric information encrypted in the document itself, providing complete legal guarantees. This ensures the inalterability of the document since it’s impossible to modify it after signature.

A timestamp is an online mechanism that demonstrates the existence of data from a specific moment in time, and the fact that it has not been altered since then.

At Docuten, using a timestamp offers more security when signing digitally.

At Docuten you can use a centralised signature to sign from anywhere.

With a centralised electronic signature, the electronic certificates used in an organisation are managed centrally, so that the certificates operate from a single, controlled, secure repository.

This means that electronic certificates are generated and stored on the server, and can used from any computer or mobile device.

Docuten’s digital signature service supports on-premise signatures.
An on-premise signature is done with an electronic certificate stored on the signatory’s own computer or device.

Uploading a document to digitally sign is simple:

– Sign in to your Docuten account.
– Click “Send document” in the menu to the left of the screen.
– Once on the page, click “Browse” and choose the PDF document you want to sign. This way the document will be attached.
– Indicate a title for the document to be signed.
– Finally, add the signatory (or signatories) and indicate the order in which they must sign (if there is more than one) with the arrows located on the left side, and specify the type of signature they will use.
– Once this is done, click “Continue” and the document will be sent.

In addition to those who have to sign the document through Docuten, we allow for the inclusion of users with the role of Validator/Approver. A signatory will sign the document, while an approver reviews and validates the document (but doesn’t sign).

When a document is sent through the platform, you will be able to check if it has been sent properly as its status will change to “Pending.” You will then be able to find it in the folders on the side menu that include “Pending signature,” “Pending validation” or “Pending others,” depending on the established request.

The history of the document will also indicate when a notification has been sent, when it was opened and when it was signed.

Yes, as long as a series of conditions are met. After you have sent the signature flow, you can cancel the sent document as long as you have the role of Signature Administrator or Manager. Also, the document cannot be in a “Completed”, “Rejected” or “Expired” status.

Yes. As signature administrator, you can always transfer the signature of a document to another person at any time during the process.

Yes, always from the role of signature administrator or manager.

You can do the following:
– Download evidence
– Download
– Download signed
– Download printable version
– History