Digital signature

A signature with an OTP (One-Time Password) is a digital signature done by sending a single-use code (only valid to sign a specific document) with temporary validity to the signatory via SMS or email, depending on what is indicated when the signing process is created.

Signing with an OTP code has several advantages, including the fact that it is incredibly easy to use. How can you sign with an OTP password?

1. When you receive a notification that you have a document pending signature, click “View and sign document”.
2. Review the document and click “Sign”.
3. You will receive a one-time code via email or mobile phone.
4. Enter the code in the field that will appear on the platform and click “Sign”.
5. The document is signed.

Check out this explanatory video:

No, although there is the option to do it via app, with Docuten you do not need to download our digital signature app to sign with a biometric signature.

You can do it through your internet browser. To use this type of signature, you just need a mobile device, such as a tablet or smartphone.

Want to learn how to sign a document with Docuten’s new biometric signature online? Don’t miss this informative video:

When using the e-signature app to execute a biometric signature, you will need a device such as a tablet or smartphone. The signature is done with your finger or a touch pen on the screen of the device, similar to how you would sign something on paper.

When you receive the notification of signature request, either by email or SMS, click on the link provided from the device on which you are going to sign.

If you have the Docuten mobile app (available for Android and iOS devices like smartphones or tablets), you will be redirected to our e-signature app and a preview of the document will open.

After reviewing the document, click on the top button Sign and sign on the document on the page you want, as if it were a paper. You can then resize or reposition the signature. Once completed, click Send. The biometric information of the signature on the e-signature app is securely encrypted by Docuten, which guarantees the identity of the signatory.

After a few seconds, the document will appear with your signature and you will be able to check its status  from the main menu (either Finished or Waiting for another signatory, if it needs more than one signature).

Don’t miss this explanatory video: 

With Docuten’s biometric signature you are able to sign documents from a mobile phone or tablet with full electronic signature validity.

The Docuten mobile application sends the signed document with the biometric information encrypted in the document itself, providing complete legal guarantees. This ensures the inalterability of the document since it can’t be modified after it is signed. 

Storing the biometric information of the signature securely within the signed document gives the electronic signature validity.

To use a biometric signature, you must first have a Docuten account. Once you have your username, you can use the biometric signature in two ways:

Biometric signature online:  to sign biometrically you only need to open the document for signature as it will directly open to the platform in your mobile or tablet internet browser. 

Biometric signature app: to sign biometrically you need to download the Docuten mobile application available for both Android and iOS devices (smartphone and tablet).

This type of signature enables the use of a digital certificate issued in the name of the signatory and is securely housed in the Docuten certificates store. 

You can use a non-qualified digital certificate issued by Docuten in the name of the signatory. This type of certificate will be generated if there is no digital certificate in Docuten associated with the signatory.

Check out the following video to see how you can sign a document with a certificate in the cloud issued by Docuten:

This type of digital signature enables the use of a qualified certificate issued in the name of the signatory and is securely housed in the Docuten certificates store. 

You can use a qualified digital certificate hosted by Docuten. This type of digital certificate will have been previously issued by a certification authority (such as the “Royal Mint of Spain,” for example) to the signatory, and is linked to his or her ID number.

Check out the following video to see how you can sign a document with qualified certificate hosted by Docuten:

For electronically signed documents, Docuten embeds an electronic “Secure Verification Code” (CSV) that allows access to the original document when the document is printed, generating a QR code for easy access from your mobile.

If an electronic document is printed, it must be printed with this code so that it references the original document which was signed digitally.

The printed document will be considered an authentic copy, and may be cross-checked online with the original digitally signed document.

How can it be be cross-checked?

1. Through the  “Access documents” page  or the Login page > Verify signature using SVC. 
2. Once on the page, enter the Secure Verification Code for the document and click “Search.”

Feel free to contact us if you have further questions.

Uploading a document to digitally sign a PDF is simple:

1. Sign in to your Docuten account.
2. Click “Send document” in the menu to the left of the screen.
3. Once on the page, click “Browse” and choose the PDF document you want to sign. This way the document will be attached.
4. Indicate a title for the document to be signed.
5. Finally, add the signatory (or signatories) and indicate the order in which they must sign (if there is more than one) with the arrows located on the left side, and specify the type of signature they will use. 
6. Once this is done, click “Continue” and the document will be sent.

This is a simple way to send a document to sign. However, we offer a wide array of additional features that address all of your company’s diverse needs.

With Docuten you can digitally sign a PDF, make use of editable templates, take advantage of Fast Templates, create users and roles for different members of your team, send mass messages, send along additional documents as attachments, and much more!

To learn more about all of Docuten’s options, explore the features of our digital signature service. You can request a demo or watch this video:

In addition to those who have to sign the document through Docuten, we allow for the inclusion of users with the role of Validator/Approver. A signatory will sign the document, while an approver reviews and validates the document (but doesn’t sign).

The role of those participating in the signature flow will be indicated when the process is created. Once all participants have been added, you can define their respective roles. To do this, there is a blue button located to the right of each participant where you can specify his or her role.

All of the solutions offered by Docuten comply with the European eIDAS Regulation, along with other international regulations on digital signature. Feel free to contact us if you have further questions about our different digital signature options.

You can also find out how to send a document to be signed with Docuten in this short video:

When a document is sent through the platform, you will be able to check if it has been sent properly as its status will change to “Pending.” You will then be able to find it in the folders on the side menu that include “Pending signature,” “Pending validation” or “Pending others,” depending on the established request.  

The history of the document will also indicate when a notification has been sent, when it was opened and when it was signed.

All of this can be checked in the document history. Once you are in the sent document details, click on “Actions” and a series of options will be displayed, including “History.” Click here to check its progress.

Learn more about Docuten’s digital signature solutions that are all in compliance with the European eIDAS Regulation.

Yes, as long as a series of conditions are met. After you have sent the signature flow, you can cancel the sent document as long as you have the role of Signature Administrator or Manager. Also, the document cannot be in a “Completed”, “Rejected” or “Expired” status.

After verifying that you meet the two previous conditions, to cancel a document, locate it in either the “Pending signature” or “Pending validation” folders. Once you have accessed the document, you can cancel it through the Actions tab, located in the upper right part of the screen. Indicate the reason for the cancellation and, once this is done, a notification will be sent to those involved informing them that the document has been canceled by its creator. 

Yes. As signature administrator, you can always transfer the signature of a document to another person at any time during the process.

For example, if you filled out the wrong data for one of the signatories, when the signature is pending, you can always delegate it to the correct signatory. This is one of multiple use cases.

To resend the document, access its details and click Resend document in the Actions tab. Fill out the name, email address and the rest of the information for the new signatory, and click Continue. The document will be forwarded to the new signatory, who will receive a notification indicating the request to sign the document.

Yes, always from the role of signature administrator or manager.

If you need to resend a notification informing the recipient that his or her signature/validation of a document is requested, you can do so through this feature. Click Resend notification on the Actions tab and the notification will be resent automatically.

You can do the following:

• Download evidence: the evidence is a document that certifies the operations carried out during the signing process. It shows the sending information, as well as the evidence of the process: the date and time, the IP address and device on which a specific operation has been carried out (the opening of the document, the sending of a key or the actual signing of it), etc. This document stands as a certificate signed by Docuten (Docuten Tech S.L. as a company), by virtue of our role as a trusted third party.
• Download: if the document does not yet contain signatures, this option will appear.
• Download signed: from this option you can download the document once it has been signed with the signatures included in it. The digital footprint of the signature appears on the first page of the document, which enables access to the original. This signed PDF is the signed original and has all legal guarantees.
• Download printable version: there is a clear difference between this version and the previous one (download signed). In this case, the PDF is not signed but its main objective is to generate a printed copy on paper with just the access information (the CSV and the QR code) to verify the original signed document.
• History: by clicking here you can access the document’s history on the website, and see all the actions that have been carried out since it was sent, as well as their date and time.

All of Docuten’s signature options comply with the European eIDAS Regulation. Feel free to contact us if you have further questions.