Can I cancel a document once it has been sent?

Yes, as long as a series of conditions are met. After you have sent the signature flow, you can cancel the sent document as long as you have the role of Signature Administrator or Manager. Also, the document cannot be in a “Completed”, “Rejected” or “Expired” status.

After verifying that you meet the two previous conditions, to cancel a document, locate it in either the “Pending signature” or “Pending validation” folders. Once you have accessed the document, you can cancel it through the Actions tab, located in the upper right part of the screen. Indicate the reason for the cancellation and, once this is done, a notification will be sent to those involved informing them that the document has been canceled by its creator.