I don’t remember my login information. What should I do?

  • If you don’t remember the email associated with your Docuten account:

Contact our customer service team, they will identify which one it is from our internal mechanism.

You can contact our customer service team through:


  • If you don’t remember your password:

On the Login page, click on “Forgot your password?”.  Enter your email and soon after you will receive an email from Docuten with a link to reset your password.

You can change your password once you access the platform again. Go to My information> My username and you will find “Change password” on the top right.